FAQ
Here you will find answers to frequently asked questions.
If you have not received an answer, you can contact us here
Yes, it is possible to make custom changes to existing designs, like changing the size, type or color of gemstone, combining two different designs and more. For a custom designed piece of jewelry, designed and made especially for you, you are welcome to contact me here.
For our returns and exchange policy, please read here.
The karat of gold tells us how much pure gold was used to make a particular gold alloy. You can read more on this subject in my blog.
The jewelry will be ready for shipping within 10 working days, the delivery should take another 5 days. (read shipping policy here)
There is a 2 year guarantee for diamonds up to 10 points and gemstones up to half a carat in weight, if they fall out of the piece.
Each piece of jewelry comes with a detailed receipt which can be faxed to an insurance company to insure your jewelry.
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